- Do you have a delivery charge?
- Yes, a standard delivery charge within the UK mainland will only be applicable. The courier responsible for dispatching all of our orders is Royal Mail or DHL.
- What payment methods can I use?
- We accept Paypal only. However, You can pay using Visa, Visa Electron, MasterCard and Maestro through Paypal.
- How do I change or Cancel my order?
- In order to cancel or change your order you will be required to contact our customer service team.
- Please provide your order id and product of your order.
- In the likelihood that your item has already been dispatched from our warehouse and you required a refund you would be charged a administration fee.
- How long does delivery take?
- Please note that our standard dispatched time is 3-5 working days.
- Some product need more time to proccessing, We will indicate this in our product page.
- About next day delivery service?
- Sorry, We don't provide this service.
- How can I return my product?
- In order to return your product you will be required to contact our customer service team.
- We will be happy to issue you with a refund or exchange if required.
- Please note that this will be under the condition that the product has been returned in a re-sealable condition with proof of purchase within 14 days of receipt.
- Please view our return policy on our Terms and Conditions for further information.
- What happens if I don’t receive my item on time?
- Some time it may need more time to dispatch your product.
- Please contact our customer service team or drop us an email, we will investigate the matter further and get back in touch with you asap.