FAQ

01.
  • Do you have a delivery charge?
  • Yes, a standard delivery charge within the UK mainland will only be applicable. The courier responsible for dispatching all of our orders is Royal Mail or DHL.
02.
  • What payment methods can I use?
  • We accept Paypal only. However, You can pay using Visa, Visa Electron, MasterCard and Maestro through Paypal.
03.
  • How do I change or Cancel my order?
  • In order to cancel or change your order you will be required to contact our customer service team.
  • Please provide your order id and product of your order.
  • In the likelihood that your item has already been dispatched from our warehouse and you required a refund you would be charged a administration fee.
04.
  • How long does delivery take?
  • Please note that our standard dispatched time is 3-5 working days.
  • Some product need more time to proccessing, We will indicate this in our product page.
05.
  • About next day delivery service?
  • Sorry, We don't provide this service.
06.
  • How can I return my product?
  • In order to return your product you will be required to contact our customer service team.
  • We will be happy to issue you with a refund or exchange if required.
  • Please note that this will be under the condition that the product has been returned in a re-sealable condition with proof of purchase within 14 days of receipt.
  • Please view our return policy on our Terms and Conditions for further information.
07.
  • What happens if I don’t receive my item on time?
  • Some time it may need more time to dispatch your product.
  • Please contact our customer service team or drop us an email, we will investigate the matter further and get back in touch with you asap.